User Researcher
Hybrid · London, England, United Kingdom
Job Summary
Plan and deliver user research across the product and service lifecycle using a mix of qualitative and quantitative methods (interviews, surveys, usability testing, workshops, behavioural analysis) to understand researchers, institutions and strategic partners. Explore needs, motivations and pain points to inform product development and go-to-market. Generate actionable insights that support researcher acquisition, engagement and retention, and collaborate with product, commercial, marketing and design teams to embed user insight into decision-making. Conduct usability and concept testing to refine offerings before launch. Maintain a repository of research findings accessible across the organisation and champion user-centred thinking and best practices. Requirements include experience conducting user research for digital products or propositions; experience in B2B environments researching professional users and stakeholders; knowledge of methods (interviews, usability testing, surveys, synthesis); ability to translate findings into practical recommendations; strong cross-functional collaboration and communication skills; experience with recruitment, testing, analysis and documentation tools; proactive, adaptable, and capable of managing multiple priorities.
Required Qualifications
- Experience conducting user research for digital products, services or propositions
- Experience working in B2B environments, researching professional users, customers, clients, partners or other organisational stakeholders
- Strong knowledge of a range of user research methods, including interviews, usability testing, survey design and synthesis techniques
- Experience generating actionable insights that inform product, commercial or go-to-market decisions
- Strong communication skills, with the ability to translate research findings into compelling stories and practical recommendations
- Experience working within cross-functional teams, collaborating with product managers, designers, marketers or commercial stakeholders
- Experience using research tools and platforms for recruitment, testing, analysis and documentation
- A proactive and adaptable approach, with the confidence to work in a fast-moving environment and manage multiple priorities
Desired Qualifications
- Experience conducting user research for digital products, services or propositions
- Experience working in B2B environments, researching professional users, customers, clients, partners or other organisational stakeholders
- Strong knowledge of a range of user research methods, including interviews, usability testing, survey design and synthesis techniques
- Experience generating actionable insights that inform product, commercial or go-to-market decisions
- Strong communication skills, with the ability to translate research findings into compelling stories and practical recommendations
- Experience working within cross-functional teams, collaborating with product managers, designers, marketers or commercial stakeholders
- Experience using research tools and platforms for recruitment, testing, analysis and documentation
- A proactive and adaptable approach, with the confidence to work in a fast-moving environment and manage multiple priorities
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.