User Research, Lead
RemoteCanada
Job Summary
Lead end-to-end research by designing, running, and synthesizing studies that inform product and design strategy. Own research within software programs by planning and executing studies across early access, beta, and design partner programs to turn participant feedback into actionable insights. Partner closely with Design and Product teams throughout the product lifecycle, from early discovery to post-launch learning, while using AI tools to sharpen analysis and accelerate synthesis. Report clearly to stakeholders across the business to influence decisions with evidence and help define the team's research strategy. Maintain research foundations by organizing operations, documentation, and past findings for the team. This 12-month contract role reports to the Director of Design, offering a remote-first environment with unlimited vacation and comprehensive benefits.
Required Qualifications
- 5+ years of experience in user experience research
- strong portfolio of work
- Hands-on experience using AI tools to support and accelerate research
- A track record of working closely with Designers and Product Managers throughout the product development process
- Experience running research within software programs such as early access, beta, or design partner programs
- Strong analytical skills
- ability to break down complex, ambiguous problems
- Excellent communication skills
- ability to present findings and influence stakeholders at all levels
- submit your resume in English only
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