User Operations Specialist
$85,000–$100,000 year
On-site · San Jose, California, United States
Job Summary
Role focuses on content-driven user growth for Think Academy's English Language Arts program, translating trends for U.S. parents, and driving participation in events, trials, and enrollments. You will oversee user, community, and event operations across platforms, plan growth-oriented activities (trial classes, assessments, workshops, challenge camps), design and optimize the full conversion path from first contact to course enrollment, track operational metrics, and collaborate with curriculum, teaching, and marketing teams to translate learning goals into user-facing activities while refining messaging and SOPs for execution efficiency.
Required Qualifications
- Bachelor’s degree or above (Education, English, Marketing, or related majors preferred)
- Strong written and spoken English skills; able to use English as a working language (Reference: IELTS 7.0+, TOEFL 100+)
- Strong time management skills; detail-oriented and reliable
- Strong data awareness; able to track performance and conduct data-driven reviews
- Strong parent communication skills and user insight ability; able to understand and respond to parents’ real concerns
- Working proficiency in both English and Mandarin is required
- 1–2 years of experience in education, project operations, marketing, or community management
- Solid understanding of U.S. K–12 education, English learning, or student development
- Experience in community operations, event planning, project execution, and enrollment conversion
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