User Engagement Advocate
HybridSales, São Paulo, Brazil
Job Summary
Drive account growth for the SMB and e-commerce customer base by taking ownership of the post-purchase journey from adoption to expansion. Actively pursue upselling and cross-selling opportunities while organizing onboarding sessions and crafting recap emails to nurture long-lasting relationships. Serve as the primary point of contact from onboarding through renewal, collaborating with Product Sales and Success teams to ensure seamless user experiences. Provide direct feedback to the Product team to explore and deliver solutions, while partnering with Marketing to build user advocacy. Travel to user sites for meetings, support, and engagement as needed. Prioritize tasks in a fast-paced environment using active listening and strong written communication skills to present information effectively via phone and email.
Required Qualifications
- 2 to 5 years of experience in customer success, account management, or sales function
- Ability to prioritize tasks in a fast-paced environment without compromising the quality of work
- Excellent active listening skills
- Written communication skills
- Ability to effectively present written and verbal information to users and prospects via phone and email
- Ability to problem solve and propose solutions using data to drive decisions
- Self-motivated and results-oriented
- Ability to work independently and as part of a team
- You may require travelling to user sites for meetings, support, and engagement
Desired Qualifications
- Knowledge of customer success, power BI and/or Salesforce is a plus
- Passionate about providing users with a positive experience
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