(USA) Personal Shopper Lead - Sam's

Oversees and coordinates club pickup and ecommerce-related operations at Sam's Club, including supervising associates, assigning duties, training, providing feedback, and promoting exceptional member service. Responsible for safety, merchandising, claims handling, and maintaining store standards while supporting Open Door Policy and compliance. Leads process improvements, analyzes KPIs, and collaborates with management to resolve member issues, ensuring accurate order fulfillment and efficient club pickup processes. Develops and mentors staff, drives performance goals, coordinates scheduling, and reinforces company policies and ethics to sustain high-quality store operations.