US Virtual - Customer Service Associate (Healthcare)
$35,360–$35,360 year
RemoteUnited States
United StatesRemoteFull Time$35,360–$35,360 yearEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Provide top-tier support to patients and prescribers via inbound and outbound phone calls or web-based communication channels, handling 30–50 daily interactions with accuracy and compassion. Address inquiries regarding medication delivery scheduling, billing and insurance issues, and patient benefits while tracking and updating order statuses. Collaborate with internal expert teams to deliver fast, effective resolutions and meet key performance metrics for productivity, quality, and patient satisfaction. Complete a comprehensive paid training program and maintain professionalism within a fast-paced virtual environment.
Required Qualifications
- High school diploma or equivalent
- 2+ years in customer service
- Proficiency in Microsoft Office Suite
- Exceptional verbal and written communication skills
- Strong organizational and time-management abilities
- A proactive, solutions-oriented mindset
- Ability to adapt to diverse patient needs with professionalism
- Reliable internet connectivity
- A dedicated, distraction-free workspace
- Availability to work within Contact Center hours
- 100% participation during the first 90 days of training
Desired Qualifications
- Call center experience
- Ability to navigate and manage multiple systems simultaneously
- Ability to learn new systems quickly
- Ability to stay productive and manage your time effectively in a remote environment
- Ability to adapt to changing technologies and procedures while working remotely
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