US Tech EMS Enhanced Support Senior Associate

Job Summary

Required Qualifications

• •High School Diploma
• •2 year(s) of relevant experience working with complex corporate structures and entity relationships

Desired Qualifications

• •Bachelor Degree
• •Preferred Fields of Study: Data Processing/Analytics/Science
• •Demonstrates thorough abilities and/or a proven record of success as a team leader
• •Working in areas of Entity Management Services, Data Governance and Data Quality
• •Identifying areas for entity data management improvement and helping resolve entity data problems through the appropriate choice of error detection and correction, process control and improvement, or process strategies
• •Collaborating with subject matter specialists and data stewards to define, develop and document entity management strategy, process and support for ongoing maintenance
• •Demonstrating knowledge of PwC Global technology landscape comprising or associated with entity data and/or working experience with integration systems, CES, Informatic MDM, Salesforce, and Data Profiling tools
• •Understanding how data flows through different integrating systems and establishing quality of key master data specific in both territory and global
• •Understanding of Entity Management Services governance, practice and process standards
• •Displaying Source 2.0/CES+ knowledge including an understanding of business technical knowledge of CES rules engine
• •Collaborating and communicating with Engagement Teams/Partners, SDCs and team members, while solving problems and conflict resolution using written and verbal communication skills
• •Applying proven customer and client service skills
• •Working experience with Trust Assurance Knowledge, and knowledge of the application of the affiliate rules as defined by SEC, GIP, AICPA
• •Utilizing and leveraging interactive visual interfaces and dashboards such as Tableau, Qlikview, Microsoft Power BI, to illustrate or communicate information
• •Demonstrating knowledge of global and locally used ticketing/workflow tools (e.g., Phoenix)
• •Having experience in PwC Network or in similarly regulated industry and knowledge of local (US/Mex) corporate landscape familiarity including corporate structures and entity master data elements
• •Taking full ownership of problem/issue resolution with emphasis on delivering high quality service to requestors
• •Being intellectually curious, and taking ownership and driving self learning/development
• •Driving critical thinking, research and analysis skills
• •Understanding the various functional networks and an ability to build, expand and/or leverage existing relationships
• •Understanding the impact of significant business, technical, and regulatory changes and how they apply to current operations, and ultimately establishing minimal disruption to the business process supported
• •Ensuring self managing and effective prioritization/time management skills with the ability to handle multiple projects simultaneously
• •Understanding at an enhanced level of client service, modeled through the ability to develop work approach, project plans and communications to meet/exceed client requirements and establish maximum impact/outcomes
• •Creating professional networks, building relationships, organizing and collaborating with individuals at all levels of seniority and lines of the organization
• •Managing, setting priorities and collaborating across the delivery teams