US-SVP Client Technology Experience

Define and execute multi-year strategies for voice, chatbot, and digital workplace deployments to ensure stable, secure, and cost-effective delivery across global locations. Operate best-in-class capabilities to drive high satisfaction among internal users and clients, while acting as the primary point of contact for new onboarding, regulatory inquiries, and issue resolution. Build and evolve a high-performing global organization by managing offshore delivery, third-party security providers, and internal teams to drive accountability and continuous improvement. Own the budget and investment strategy to optimize spend across personnel, tools, and vendors, ensuring strong ROI aligned with enterprise risk priorities. Lead this executive role in healthcare revenue management, partnering with top health systems to enhance operational performance through smart orchestration.