PointClickCarePosted 3 weeks ago

US- Software Implementations Consultant II (EHR For Practice Groups)

PointClickCarePosted 3 weeks ago

RemoteUnited States or Toronto, Ohio, United States

United States or Toronto, Ohio, United StatesRemoteFull TimeLarge

Full TimeLarge

Job Summary

Lead EHR implementation for Long-Term and Post-Acute Care clients by documenting requirements, translating technical needs into system configurations, and executing delivery plans to drive business outcomes. Conduct detailed business discovery, validate implementation strategies, and ensure data integrity across customer databases. Deliver high-quality training, including needs assessments, train-the-trainer programs, and change management coaching to support user adoption. Troubleshoot configuration issues and manage stakeholder communications to resolve escalations and maintain project timelines. Report to the Director, Professional Services, with 30% travel to Toronto or Salt Lake City.

Required Qualifications

2-4+ years in a software implementation role
Must be results oriented
Must demonstrate a can-do attitude
Must demonstrate adaptability
Must demonstrate problem-solving skills
Must demonstrate critical thinking skills
Must be able to work independently
Must be able to prioritize to deliver on time
Must be able to adapt priorities
Must have a flexible approach to sharing client insights
Must be able to take accountability for a project
Must demonstrate initiative
Must be able to balance milestones and objectives efficiently
Must be able to deliver on time
Must be able to share client insights
Must be able to anticipate issues
Must be able to identify risks
Must be able to communicate escalations
Must be able to communicate timelines
Must be able to communicate delays
Must be able to ensure an exceptional customer experience
Must be able to ensure successful implementation
Must be able to lead and direct meetings
Must be able to lead and direct presentations
Must be able to travel to customer on-site locations
Must be able to work on-site locations
Must be able to document customer requirements
Must be able to translate technical requirements into configuration setup
Must be able to translate technical requirements into business processes
Must be able to translate technical requirements into goals
Must be able to ensure data quality
Must be able to ensure data integrity
Must be able to ensure data security
Must be able to assess and validate the implementation plan
Must be able to manage communication among project stakeholders
Must be able to prepare and deliver quality new solution implementation training
Must be able to define and communicate training expectations
Must be able to deliver train-the-trainer programs
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to troubleshoot configuration issues
Must be able to resolve configuration issues
Must be able to update and maintain training databases
Must be able to incorporate new product releases
Must be able to incorporate enhancements
Must be able to incorporate leading practices
Must be able to identify configuration improvements
Must be able to drive efficiency
Must be able to enhance customer outcomes
Must be able to establish and maintain stakeholder relationships
Must be able to utilize excellent communication skills
Must be able to utilize collaboration skills
Must be able to proactively anticipate issues
Must be able to proactively identify risks
Must be able to proactively communicate issues
Must be able to proactively communicate escalations
Must be able to proactively communicate timelines
Must be able to proactively communicate delays
Must be able to ensure an exceptional customer experience
Must be able to ensure successful implementation
Must be able to participate in educational workshops
Must be able to participate in seminars
Must be able to participate in in-house certification training
Must be able to participate in release training
Must be able to maintain up-to-date professional knowledge
Must be able to maintain up-to-date technical knowledge
Must be able to monitor key adoption metrics
Must be able to translate insights into actionable recommendations
Must be able to align with customer goals
Must be able to align with desired outcomes
Must be able to align with industry best practices
Must be able to support customer change management strategies
Must be able to develop plans for user readiness
Must be able to develop plans for acceptance
Must be able to develop expertise
Must be able to maintain knowledge in multiple product offerings
Must be able to know the end-to-end solution
Must be able to know product value outcomes
Must be able to perform structured learning needs assessments
Must be able to perform readiness assessments
Must be able to align training plans with customer goals
Must be able to align training plans with workflows
Must be able to align training plans with adoption risks
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management efforts
Must be able to identify risks to user readiness
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management strategies
Must be able to develop plans for user readiness
Must be able to develop plans for acceptance
Must be able to develop expertise
Must be able to maintain knowledge in multiple product offerings
Must be able to know the end-to-end solution
Must be able to know product value outcomes
Must be able to perform structured learning needs assessments
Must be able to perform readiness assessments
Must be able to align training plans with customer goals
Must be able to align training plans with workflows
Must be able to align training plans with adoption risks
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management efforts
Must be able to identify risks to user readiness
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management strategies
Must be able to develop plans for user readiness
Must be able to develop plans for acceptance
Must be able to develop expertise
Must be able to maintain knowledge in multiple product offerings
Must be able to know the end-to-end solution
Must be able to know product value outcomes
Must be able to perform structured learning needs assessments
Must be able to perform readiness assessments
Must be able to align training plans with customer goals
Must be able to align training plans with workflows
Must be able to align training plans with adoption risks
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management efforts
Must be able to identify risks to user readiness
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management strategies
Must be able to develop plans for user readiness
Must be able to develop plans for acceptance
Must be able to develop expertise
Must be able to maintain knowledge in multiple product offerings
Must be able to know the end-to-end solution
Must be able to know product value outcomes
Must be able to perform structured learning needs assessments
Must be able to perform readiness assessments
Must be able to align training plans with customer goals
Must be able to align training plans with workflows
Must be able to align training plans with adoption risks
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management efforts
Must be able to identify risks to user readiness
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management strategies
Must be able to develop plans for user readiness
Must be able to develop plans for acceptance
Must be able to develop expertise
Must be able to maintain knowledge in multiple product offerings
Must be able to know the end-to-end solution
Must be able to know product value outcomes
Must be able to perform structured learning needs assessments
Must be able to perform readiness assessments
Must be able to align training plans with customer goals
Must be able to align training plans with workflows
Must be able to align training plans with adoption risks
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management efforts
Must be able to identify risks to user readiness
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management strategies
Must be able to develop plans for user readiness
Must be able to develop plans for acceptance
Must be able to develop expertise
Must be able to maintain knowledge in multiple product offerings
Must be able to know the end-to-end solution
Must be able to know product value outcomes
Must be able to perform structured learning needs assessments
Must be able to perform readiness assessments
Must be able to align training plans with customer goals
Must be able to align training plans with workflows
Must be able to align training plans with adoption risks
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management efforts
Must be able to identify risks to user readiness
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management strategies
Must be able to develop plans for user readiness
Must be able to develop plans for acceptance
Must be able to develop expertise
Must be able to maintain knowledge in multiple product offerings
Must be able to know the end-to-end solution
Must be able to know product value outcomes
Must be able to perform structured learning needs assessments
Must be able to perform readiness assessments
Must be able to align training plans with customer goals
Must be able to align training plans with workflows
Must be able to align training plans with adoption risks
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management efforts
Must be able to identify risks to user readiness
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management strategies
Must be able to develop plans for user readiness
Must be able to develop plans for acceptance
Must be able to develop expertise
Must be able to maintain knowledge in multiple product offerings
Must be able to know the end-to-end solution
Must be able to know product value outcomes
Must be able to perform structured learning needs assessments
Must be able to perform readiness assessments
Must be able to align training plans with customer goals
Must be able to align training plans with workflows
Must be able to align training plans with adoption risks
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management efforts
Must be able to identify risks to user readiness
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management strategies
Must be able to develop plans for user readiness
Must be able to develop plans for acceptance
Must be able to develop expertise
Must be able to maintain knowledge in multiple product offerings
Must be able to know the end-to-end solution
Must be able to know product value outcomes
Must be able to perform structured learning needs assessments
Must be able to perform readiness assessments
Must be able to align training plans with customer goals
Must be able to align training plans with workflows
Must be able to align training plans with adoption risks
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management efforts
Must be able to identify risks to user readiness
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management strategies
Must be able to develop plans for user readiness
Must be able to develop plans for acceptance
Must be able to develop expertise
Must be able to maintain knowledge in multiple product offerings
Must be able to know the end-to-end solution
Must be able to know product value outcomes
Must be able to perform structured learning needs assessments
Must be able to perform readiness assessments
Must be able to align training plans with customer goals
Must be able to align training plans with workflows
Must be able to align training plans with adoption risks
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management efforts
Must be able to identify risks to user readiness
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management strategies
Must be able to develop plans for user readiness
Must be able to develop plans for acceptance
Must be able to develop expertise
Must be able to maintain knowledge in multiple product offerings
Must be able to know the end-to-end solution
Must be able to know product value outcomes
Must be able to perform structured learning needs assessments
Must be able to perform readiness assessments
Must be able to align training plans with customer goals
Must be able to align training plans with workflows
Must be able to align training plans with adoption risks
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management efforts
Must be able to identify risks to user readiness
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption
Must be able to support customer change management strategies
Must be able to develop plans for user readiness
Must be able to develop plans for acceptance
Must be able to develop expertise
Must be able to maintain knowledge in multiple product offerings
Must be able to know the end-to-end solution
Must be able to know product value outcomes
Must be able to perform structured learning needs assessments
Must be able to perform readiness assessments
Must be able to align training plans with customer goals
Must be able to align training plans with workflows
Must be able to align training plans with adoption risks
Must be able to identify adoption risks
Must be able to coach customer champions
Must be able to recommend strategies to boost engagement
Must be able to recommend strategies to boost adoption

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