US Employee Onboarding Specialist - Hybrid Guadalajara MX
$300,000–$360,000 year
HybridGuadalajara, Jalisco, Mexico
Job Summary
Guide new hires through the complete employee onboarding process, from initial steps to completion of all requirements needed to begin employment. Provide hands-on support as employees navigate Workday, helping them understand and complete required tasks while serving as the primary point of contact for onboarding-related questions. Proactively follow up on incomplete or pending requirements, identify potential delays, and coordinate with internal stakeholders when escalation is necessary. Communicate effectively with individuals from diverse backgrounds and varying technology experience levels, ensuring clear guidance for those whose first language may not be English. Track onboarding progress and maintain accurate information regarding completion status and pending actions across multiple Senior Living communities in the United States.
Required Qualifications
- Professional English proficiency
- strong verbal and written communication skills
- Previous professional experience working with U.S.-based companies, clients, employees, or teams
- Previous experience in employee onboarding, HR operations, recruiting coordination, employee support, HR shared services, or a similar people-focused role
- Strong customer service and interpersonal skills
- Ability to explain processes clearly and patiently, especially to individuals who may not be comfortable using technology
- Strong follow-up skills and ability to proactively manage multiple onboarding cases at the same time
- Excellent organization and attention to detail
- Ability to communicate professionally and empathetically with people from diverse backgrounds
- Comfortable working with HR systems, online platforms, and administrative processes
- Ability to learn new systems and processes quickly
- Must be able to work in a hybrid model and commute to our offices located in Colonia Providencia, Guadalajara, Jalisco on designated in-office days
Desired Qualifications
- Previous experience using Workday, particularly for employee onboarding or HR processes
- Experience supporting employee onboarding within U.S. organizations
- Experience working in Senior Living, healthcare, hospitality, or other high-volume workforce environments
- Experience supporting employees across multiple locations or business units
- Familiarity with U.S. hiring and pre-employment processes
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