URGENT HIRING: Home Care Training Coordinator • Admin
RemoteUnited States or Philippines
Job Summary
Facilitate live virtual training across OLIVIA's core curricula and WellSky-focused universal scheduler certification, including onboarding bootcamps for new cohorts. Coordinate role-specific tracks for schedulers, recruiters, and admin support VAs while delivering one-on-one coaching for those needing extra support. Maintain and improve existing training assets, build new modules based on client feedback, and partner with the Service Experience Coordinator to translate recurring issues into curriculum improvements. Identify VA skill gaps from audits and performance reviews, then design targeted remediation plans or curriculum updates. Maintain individual VA training records, certifications, and continuing education tracking, and report weekly to leadership on training operations and program effectiveness tied to VA performance and client retention.
Required Qualifications
- Previous experience as a Lead Scheduler, Staffing Coordinator, Scheduling Manager, or Workforce Coordinator in the home care industry
- Prior experience creating SOPs, training materials, or instructional content
- Experience training, mentoring, coaching, or onboarding team members
- Strong organizational and documentation skills
- Comfort facilitating virtual training sessions via Zoom or Google Meet
- Tagalog and English bilingual communication skills
- Experience working with remote teams or virtual assistants
- Knowledge of HIPAA and home care compliance requirements
- at least one major home care platform (WellSky, AxisCare, ClearCare, or HHAeXchange)
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