URBN Director of Communications & Community
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Manage inbound media requests, route press inquiries, and approve press releases, media kits, and executive bios across all URBN brands. Lead crisis communications strategy, advise leadership on reputational risk, and execute proactive opportunities for high-impact storytelling on owned channels and executive platforms. Own the annual public Impact Report end-to-end, gather sustainability commitments, and coordinate the charitable giving program. Direct agency relationships, build trusted partnerships with internal brand teams, and develop the Communications team with strategic direction. Serve as a trusted voice on sensitive external communications, public policy matters, and anticipated reactions to company decisions.
Required Qualifications
- 10+ years of progressive experience in corporate communications, public relations, or a related field
- Proven track record managing crisis communications and navigating complex, multi-stakeholder situations with sound judgment
- Demonstrated success in leading large-scale cross-functional projects
- Strong media relationships and the ability to build new ones across national, regional, and trade press
- Demonstrated experience managing agency relationships and leading cross-functional teams
- Excellent written and verbal communication skills; ability to distill complex topics into clear, compelling narratives
- An enthusiastic representative and ambassador of the URBN portfolio of brands
- Comfort working in a fast-paced environment with multiple competing priorities and a high volume of inbound requests
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