Upper Deck: Supervisor
$33,280–$49,920 year
On-siteOneonta, New York, United States
Job Summary
Oversee daily front-of-house and back-of-house operations by managing staff schedules, training new hires, and ensuring compliance with food safety and sanitation regulations. Monitor service quality, resolve guest concerns, and troubleshoot POS systems including menu updates and cash handling. Coordinate communication between teams, assist with inventory counts, and support management with administrative duties while maintaining high cleanliness standards. Work extended shifts in a fast-paced environment, performing opening and closing duties, with availability for nights, weekends, and holidays. Join Cooperstown All Star Village, the premier youth baseball tournament destination, to drive revenue and elevate guest experiences through innovative service and modern operational tools.
Required Qualifications
- Proven experience in restaurant, food service, or hospitality leadership roles (supervisor, shift lead, or similar)
- Strong understanding of restaurant operations, guest service standards, and food safety procedures
- Excellent communication, problemsolving, and conflictresolution abilities
- Ability to multitask and stay calm during highvolume or peak service periods
- Must be able to stand and walk for extended periods (up to 8–10 hours)
- Frequent bending, lifting, reaching, and carrying items up to 25–50 pounds
- Ability to work in a fastpaced environment with shifting priorities
- Exposure to heat, humidity, cleaning chemicals, and typical kitchen/restaurant noise levels
- Must be able to perform opening and closing duties, including setup and breakdown of service areas
- Availability to work nights, weekends, holidays, and fluctuating seasonal schedules as needed
- Ability to move between indoor and outdoor areas if working in a seasonal or multivenue operation
- Comfortable using computers, tablets, and POS equipment for extended periods
- May require occasional climbing of small step ladders or reaching high shelves
- Must maintain professional appearance and adhere to uniform or dress code standards
Desired Qualifications
- Proficiency with POS systems, including troubleshooting, reporting, and menu adjustments
- Ability to create, manage, and optimize staff schedules based on labor needs and business volume
- Skilled in training, coaching, and developing team members
- Basic understanding of inventory control, cash handling, and daily administrative tasks
- Knowledge of health and safety regulations (ServSafe or similar certification is a plus)
- Reliable, professional, and committed to delivering consistent guest experience
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