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American Eagle OutfittersPosted 1 month ago

Unsubscribed - Brand Ambassador (Sales Associate)

On-siteSanta Monica, California, United States

Full TimeEntry LevelLargeRetail

Job Summary

Generate sales by providing customers with an exceptional shopping experience while acting as the face and voice of the brand. Consistently demonstrate Customer First selling standards to achieve daily goals, leveraging company tools to provide product knowledge and suggest key looks based on individual style. Perform register transactions quickly and accurately, ensuring returns are restocked and the sales floor, cash wrap, and fitting rooms meet 5 S brand standards. Support fellow employees through knowledge sharing and assist in customer interactions. Execute efficient merchandise handling from shipment processing to markdown optimization while maintaining backroom SOPs. Proactively resolve customer concerns and partner with store leadership on elevated issues. Available to work a flexible schedule including evenings, weekends, and holidays.

Required Qualifications

  • Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products.
  • Available to work a flexible schedule to include evenings, weekends and holidays.
  • Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
  • Ability to perform all Essential Job Functions.
  • Proficient with technology.

Desired Qualifications

  • Previous retail experience preferred
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
  • Demonstrated collaborative skills and ability to work well within a team.
  • Ability to receive feedback and take action when appropriate.

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