Unlicensed Operations Specialist
$31,200–$31,200 year
On-siteMarkham, Ontario, Canada
Markham, Ontario, CanadaOn-siteFull Time$31,200–$31,200 yearMasters DegreeLarge
Full TimeMasters DegreeLarge
Job Summary
Process and activate payment plans, review outgoing mail batches, and handle urgent miscellaneous items including address verifications and policy cancellations. Generate and print refunds, commissions, and vendor cheques, while managing French translations and Net Promoter Score entries. Collaborate with Finance to optimize procedures and resolve payment discrepancies, ensuring strict adherence to compliance regulations and internal controls. Greet members and brokers at the Markham office, process registered letters, and support the Underwriting and MSC teams to achieve key business deliverables.
Required Qualifications
- Thorough knowledge and understanding of current procedures related to all tasks
- Ability to show leadership by supporting team members with questions and procedures
- Attention to detail with a minimum accuracy of 95%
- Proven ability to make decisions for file processing
- Excellent communication skills
- Proven customer service abilities
- Active participation and vested interest in professional development
- Proficiency in utilizing computer systems and applications, particularly MS Office products
- Capability to operate scanners, production printers and postage machines
- Demonstrated capability to multitask effectively in a fast-paced environment
- Exceptional time management skills
- Ability to manage high workloads while upholding quality standards
- Strong ability to work independently
- Adaptability to varying daily operational needs
- High emotional intelligence
- Initiative and drive
- Highly collaborative nature
- Ability to communicate clearly and effectively
- Familiarity with public company requirements, including Sarbanes Oxley and key regulations
- Responsibility for designing, executing, and documenting internal controls where identified as owners to prevent errors in financial reporting
- Attestation to the completeness, accuracy, and compliance of all financial reporting data
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