Universal Banker Supervisor- East Hampton
$57,158–$85,717 year
On-site · East Hampton, New York, United States
Job Summary
The Universal Banker Supervisor at Apple Bank East Hampton acts as a full-service branch leader and single point of contact for customers, combining roles of Supervisor, Customer Service Representative, and Teller. The position provides prompt, courteous service, processes monetary and account-related transactions, supports branch sales and service through client acquisition and product referrals, and may open/close the branch and vault operations when needed. It requires training and mentoring of tellers and CSRs, ensuring compliance with CIP and BSA, guiding staff in resolving issues, and maintaining branch standards. The role emphasizes customer service excellence, product knowledge, compliance, and the ability to lead in the absence of branch management, with occasional travel and weekend/extended hours as required.
Required Qualifications
- High School Diploma or GED required
- Must have at least 3 years retail banking experience in the combined experience of Teller/ Customer Service Representative
- 1-2 years of bank supervisory experience in either the teller unit or platform required; fully cross trained preferred
- General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred
- Prior experience in fostering and developing strong customer relationships
- Ability to develop, as well as maintain a detailed level of knowledge of banking products and services
- Display willingness to be cross trained in other branch functions
- Excellent problem-solving skills with the ability to provide solutions to customer issues
- Must present a confident, professional, and positive demeanor to customers
- Excellent interpersonal and communication (verbal + written) skills; must have excellent phone skills
- Strong organizational skills and detailed oriented
- Basic knowledge of Microsoft Office suite of products (Word, Excel, & PowerPoint)
- Display sound judgment and discretion when utilizing confidential information
- Weekend work and extended hours or filling in at neighboring branch locations may be required
- Mandatory training may require occasional travel
- Visa sponsorship not available
Additional Requirements
- Visa sponsorship not available
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