Universal Banker
On-siteBredasdorp, Western Cape, South Africa
Job Summary
Engage clients across branch and digital channels to understand needs, resolve queries, and provide banking solutions while promoting sales and growth objectives. Open, amend, transfer, and close client accounts strictly adhering to KYC, POPIA, and FAIS requirements. Assess client financial profiles by reviewing account conduct and expenditure data to recommend appropriate products and educate clients on digital functionality and their rights. Maintain accurate management information records and uphold team standards within a regulated environment. Requires a National Certificate or equivalent NQF 5 FAIS qualification, 3–4 years of branch banking or contact centre sales experience, and a proven track record of cross-selling and meeting targets.
Required Qualifications
- National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline
- 3 to 4 years' experience in a branch banking, financial services, contact centre sales or client-facing sales environment
- Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets
- Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements
- Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical
- Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions
- Checking Things, Examining Information and Following Procedures
- Convincing People, Impressing People and Seizing Opportunities
- Establishing Rapport, Interacting with People and Inviting Feedback
- Developing Expertise, Developing Strategies and Exploring Possibilities
- Generating Ideas, Taking Action, Pursuing Goals and Meeting Timescales
- Embracing Change, Showing Composure, Team Working and Thinking Positively
- Application & Submission Verification
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding
- Processing
- Product Knowledge
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