Universal Banker - South Transit Branch
$38,854–$64,771 year
On-siteLockport, New York, United States
Job Summary
Conduct daily branch operations as a teller, managing walk-in and scheduled appointments for consumer and business banking customers. Educate clients on product features, explain loan application criteria, and proactively reach out to drive retention and expansion. Accurately complete transactions, resolve overdrafts, and log complaints while adhering to AML, BSA, and KYC compliance processes. Escalate suspected fraud cases and assist with new account openings or loan origination. Maintain internal control standards and register under the Federal SAFE Act. Located in Lockport, New York, this role requires standing for extended periods and lifting up to 30 lbs.
Required Qualifications
- High school diploma or equivalent (GED)
- Minimum of 1 year's proven retail sales, call center, customer service, or telesales experience
- Strong verbal communication skills
- Strong interpersonal skills
- Ability to interact with varying customers (consumer to small business)
- Ability to effectively handle difficult customer conversations
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Ability to work under critical time constraints in a team environment
- Proficiency with internet user-level technology
- Responsibility for meeting and maintaining registration requirements under the Federal SAFE Act
- Ability to stand for long periods of time
- Prolonged use of hands and fingers
- Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
- Ability to read fine print
- Ability to interact with customers in an open face-to-face work environment
Desired Qualifications
- Bilingual based on branch needs
- Proven referral and/or sales ability
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