Universal Banker - Millersville MD
$42,744–$71,240 year
On-siteMillersville, Maryland, United States
Job Summary
Conduct daily branch operations as a teller, managing walk-in and scheduled appointments to identify customer needs and refer complex cases. Educate clients on Consumer and Business Banking solutions, recommend products based on identified needs, and encourage digital engagement. Handle loan application criteria explanations, resolve overdrafts, and accurately log all customer transactions and complaints. Actively manage lobby interactions, greet customers, and proactively inquire to solve banking needs while adhering to AML, BSA, and KYC compliance processes. Escalate suspected fraud cases and maintain internal control standards. This role drives sales and customer experience, requiring adaptability for new account openings, loan origination, and transaction processing in a team environment.
Required Qualifications
- High school diploma or equivalent (GED)
- Minimum of 1 year's proven retail sales, call center, customer service, or telesales experience
- Strong verbal communication skills
- Strong interpersonal skills
- Ability to interact with varying customers (consumer to small business)
- Ability to effectively handle difficult customer conversations
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Ability to work under critical time constraints in a team environment
- Proficiency with internet user-level technology
- Responsibility for meeting and maintaining registration requirements under the Federal SAFE Act
- Ability to stand for long periods of time
- Prolonged use of hands and fingers
- Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
- Ability to read fine print
- Ability to interact with customers in an open face-to-face work environment
Desired Qualifications
- Bilingual based on branch needs
- Proven referral and/or sales ability
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