Universal Banker
$38,854–$64,771 year
On-siteWomelsdorf, Pennsylvania, United States
Job Summary
Conduct daily branch operations as a teller while educating customers on Consumer and Business Banking solutions and digital capabilities. Hold scheduled and walk-in appointments to identify needs, explain loan application criteria, and refer complex cases to appropriate partners. Proactively reach out to retain and expand relationships, manage lobby interactions, and resolve complaints or overdrafts. Accurately complete transactions, log interactions, and adhere to AML, BSA, and KYC processes while escalating suspected fraud. Review and approve customer transactions, maintain internal control standards, and meet Federal SAFE Act registration requirements.
Required Qualifications
- High school diploma or equivalent (GED)
- Minimum of 1 year's proven retail sales, call center, customer service, or telesales experience
- Strong verbal communication skills
- Strong interpersonal skills
- Ability to interact with varying customers (consumer to small business)
- Ability to effectively handle difficult customer conversations
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Ability to work under critical time constraints in a team environment
- Proficiency with internet user-level technology
- Ability to stand for long periods of time
- Prolonged use of hands and fingers
- Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
- Ability to read fine print
- Ability to interact with customers in an open face-to-face work environment
- Responsibility for meeting and maintaining registration requirements under the Federal SAFE Act
- Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities
- Identify and escalate cases of suspected fraud
- Resolve and accurately log all customer complaints in the appropriate system
- Review, approve and help resolve Consumer and Business Banking customer overdrafts
- Accurately complete customer transactions
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Location Womelsdorf, Pennsylvania, United States of America
- M&T Bank Corporation has policies and procedures in place to promote a drug free workplace
Desired Qualifications
- Bilingual based on branch needs
- Proven referral and/or sales ability
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