Universal Banker
$38,830–$64,600 year
On-site · Pittston, Pennsylvania, United States
Job Summary
Specializes in enhancing the branch customer experience through sales, service, and digital engagement for Consumer and Business Banking customers. Responsibilities include educating customers on banking solutions, assisting with loan applications, managing lobby interactions, and resolving customer issues efficiently. The role requires strong communication skills, the ability to handle difficult conversations, and adaptability to meet customer needs in various banking situations.
Required Qualifications
- High school diploma or equivalent (GED)
- Minimum of 1 year's proven retail sales, call center, customer service, or telesales experience
- Strong verbal communication skills
- Strong interpersonal skills
- Ability to interact with varying customers (consumer to small business)
- Ability to effectively handle difficult customer conversations
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Ability to work under critical time constraints in a team environment
- Proficiency with internet user-level technology
Desired Qualifications
- Bilingual based on branch needs
- Proven referral and/or sales ability
Additional Requirements
- Must meet and maintain registration requirements under the Federal SAFE Act
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