Universal Banker II
$31,200–$57,096,000 year
On-siteRosemount, Minnesota, United States
Rosemount, Minnesota, United StatesOn-siteFull Time$31,200–$57,096,000 yearMedium
Full TimeMedium
Job Summary
Provide exceptional customer service by greeting clients, understanding their needs, and offering personalized solutions for banking products and services. Open and maintain various account relationships including business accounts, IRAs, HSAs, CDs, and safe deposit boxes while processing transactions in the teller area. Conduct outbound sales activities, prospect for leads, and meet individual sales targets for deposits, loans, and credit cards. Resolve customer issues promptly, escalate concerns when necessary, and maintain accurate records and compliance with regulatory guidelines.
Required Qualifications
- High school diploma or equivalent
- Relevant customer service experience
- A minimum of 6 months of front-line banking experience
- Strong communication and interpersonal skills
- Strong customer service skills and experience
- Demonstrated success working onsite and adhering to a work schedule
- Flexibility to work varied shifts and hours (including Saturdays)
- Demonstrated success handling difficult customer situations
- Demonstrated ability to stop, pause and speak up when concerned about a coworker's or customer's behavior
- Ability to use intuition and common sense to carry out instructions, understand procedures, speak professionally and clearly to customers and employees as well as to escalate to supervisor when needed
- Strong time management skills and the ability to multi-task and prioritize
- Strong math skills and abilities
- Strong attention to detail
- A genuine desire to have engaging conversations with customers to identify and solve customer needs, as well as to offer additional appropriate products and service solutions
- Must be able to lift and/or move up to 35 pounds
- Regular and dependable on-time attendance
Desired Qualifications
- Banking experience
- Cash handling experience
- Strong computer system proficiency
- Ability to learn and follow established regulatory and compliance guidelines, policies and procedures
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