Universal Banker I

Job Summary

Required Qualifications

• •High school diploma or equivalent
• •One or more years' experience in a professional customer service/cash handling and/or financial services environment
• •Completion of The Dime Bank's Universal Banker I curriculum with passing test scores and demonstrated proficiency/mentoring
• •Associate degree in related field
• •Two years' experience in a professional customer service/cash handling and/or financial services environment
• •Completion of The Dime Bank's Universal Banker II curriculum with passing test scores and demonstrated proficiency/mentoring
• •Bachelor's degree in related field
• •More than three years' experience in a professional customer service/cash handling and/or financial services environment
• •Clearly communicates in English
• •Proficient reading, writing, grammar, and mathematics skills
• •Proficient interpersonal relations and communicative skills
• •Comprehensive knowledge of all bank forms and documents used in opening new accounts
• •Working knowledge of account maintenance
• •Proficient knowledge of bank retail products and services, along with the operating policies and procedures that impact these products
• •Processing loan requests and loan maintenance
• •Understand lending policy and have knowledge of all loan types
• •Learn and demonstrate understanding of Home Equity loans
• •Visual and auditory skills
• •Take ownership and manage the training and mentorship requirement through completion for your level of the Universal Banker Curriculum/Development Program
• •Pass the required 30, 60- and 90-day reviews
• •Pass the final proficiency test
• •Demonstrate working knowledge/success using competencies
• •Adhere to all curriculum learned within your UB competency level relative to associated procedures, policies, regulations and compliance
• •Learn and demonstrate proficiency with skills in system platforms necessary to fulfill customer needs within your UB competency level
• •Hone your proficiency using the consultative approach to enhance the customer experience by sharing the benefits and features of all applicable Dime Bank products and services with current and prospective customers within your UB competency level
• •Make timely referrals and introductions to team members for more complex needs and/or products
• •Acts as a resource and mentor to less experienced Universal Bankers
• •Register with the Nationwide Mortgage Licensing System & Registry (NMLS) prior to performing any duties of a Mortgage Loan Originator (MLO) as needed to originate loans secured by a first mortgage
• •Take needed course work and execute the duties of a Notary Public as approved and required
• •Promote a good image of the bank in the community by volunteering for civic and community activities as an individual and as part of a team
• •Coordinates specific work tasks with other personnel within the office as well as with other departments in order to ensure the smooth and efficient flow of information
• •Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace
• •Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
• •Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel
• •Responds to inquiries relating to his/her area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy
• •Monday through Saturday
• •Rotating Friday Nights and Saturdays

Desired Qualifications

• •College education in related field
• •Completion of The Dime Bank's Universal Banker I curriculum with passing test scores and demonstrated proficiency/mentoring
• •Associate degree in related field
• •Completion of The Dime Bank's Universal Banker II curriculum with passing test scores and demonstrated proficiency/mentoring
• •Bachelor's degree in related field
• •Thrive in an individual capacity while participating effectively in a team environment
• •Be able to adapt and change as needed
• •Be results driven, decisive, resilient and perseverant
• •Communicate by being adaptable, approachable and influential
• •Use time management skills to set priorities
• •Be computer proficient with new equipment and technology
• •Understand the financial services industry and the importance of remaining current with new developments, procedures and regulations