Universal Banker I (Teller)
On-site · Green Bay, Wisconsin, United States
Job Summary
Universal Banker I (Teller) at Nicolet National Bank delivers teller services across in-person, phone, and digital channels, builds relationships, and proactively refers customers to Personal Bankers and lending specialists for deposits, loans, and credit products. The role educates customers on digital tools (mobile/online banking, e-statements), supports branch sales and referral goals, processes routine transactions with accuracy, identifies potential fraudulent activity, ensures regulatory compliance (BSA/AML, KYC, OFAC, Reg CC, Reg E), and contributes to a customer-focused experience through needs-based conversations and follow-up. The position emphasizes cash handling, cross-selling opportunities, and collaboration with branch teams.
Required Qualifications
- High school diploma or equivalent
- 1+ years of cash-handling and customer-service experience
- Prior banking or retail financial-services experience preferred
- Strong customer-service, communication, and interpersonal skills
- Accuracy, attention to detail, and strong cash-handling discipline
- Ability to identify customer needs and confidently make referrals
- Working knowledge of deposit products, digital tools, and basic banking services
- Ability to manage multiple tasks in a fast-paced environment
- Proficiency with banking systems, digital platforms, and Microsoft Office
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