Universal Banker I
On-siteWest Des Moines, Iowa, United States
Job Summary
Provide welcoming service across in-person, phone, and digital channels while accurately processing deposits, withdrawals, transfers, and cashier's checks. Engage customers in needs-based conversations to identify financial goals, refer opportunities to Personal Bankers for loans and credit cards, and educate clients on mobile and online banking tools. Maintain strict cash handling discipline, balance routines, and vault support while escalating suspicious activity or complex servicing matters promptly. Uphold regulatory compliance including BSA/AML, KYC, and OFAC requirements to ensure audit-ready accuracy. Collaborate in daily huddles to meet branch sales objectives and support community outreach efforts.
Required Qualifications
- High school diploma or equivalent
- 1+ years of cash‐handling and customer‐service experience
Desired Qualifications
- Prior banking or retail financial‐services experience
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