Universal Banker I
On-site · Cedar Falls, Iowa, United States
Job Summary
Universal Banker I plays a key role in driving new customers and expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet’s culture, values, and commitment to an exceptional customer experience. In this role, you provide efficient teller services across in-person, phone, and digital channels; engage customers in needs-based conversations to introduce appropriate solutions; educate customers on digital tools; identify financial needs to refer to Personal Bankers and lending specialists for deposits, consumer loans, home equity loans/lines, and credit cards; support branch sales and referral goals; maintain cash handling and fraud-prevention practices; ensure compliance with regulatory requirements; and participate in community engagement and team collaboration to achieve branch objectives.
Required Qualifications
- High school diploma or equivalent
- 1+ years of cash-handling and customer-service experience required
- Prior banking or retail financial-services experience preferred
- Strong customer-service, communication, and interpersonal skills
- Accuracy, attention to detail, and strong cash-handling discipline
- Ability to identify customer needs and confidently make referrals
- Working knowledge of deposit products, digital tools, and basic banking services
- Ability to manage multiple tasks in a fast-paced environment
- Proficiency with banking systems, digital platforms, and Microsoft Office
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