Universal Banker I

Job Summary

Required Qualifications

• •High school Diploma or equivalent
• •Previous Customer Service Experience
• •Previous Teller experience
• •Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• •Ability to write routine reports and correspondence
• •Ability to speak effectively before customers or employees of organization
• •Bilingual skills: English Korean, English/Chinese
• •Familiar with the overall BSA/AML regulations and requirements
• •Exhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR
• •Exhibits adequate knowledge of the following concepts: placement, layering, and integration
• •Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account
• •Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products
• •Knows where and to whom any 'suspicious' activity should be reported
• •Demonstrates commitment to providing quality service to customers
• •Makes commitments that are within the scope of the position
• •Accepts responsibility for own work
• •Maintains strong commitment to the bank's conduct/accuracy guidelines
• •Taking responsibility for a thorough and detailed method of working
• •Values diversity, differences in experience, backgrounds, and opinions of others
• •Treats all people with dignity and honesty
• •Shows respect and sensitivity for cultural differences
• •Respects the confidential nature of information
• •Maintains composure when dealing with the unexpected
• •Promotes teamwork with flexibility and cooperation
• •Works in the best interest of their team to achieve overall Bank goals
• •Knows when to ask for help, solicit input from appropriate resources
• •Works effectively and productively with all areas of the Bank
• •Knowing the (internal and external) customer business needs and acting accordingly
• •Anticipating customer needs
• •Giving high priority to customer satisfaction and customer service
• •Understands policies, procedures, and regulations related to their job description
• •Has the product and operational knowledge needed to do the job
• •Has the technical skills required to do the job and uses technology appropriately
• •Remains current on all Bank communication
• •Continues to develop knowledge of Metro City Bank products, services, and procedures
• •Demonstrates commitment to continuous learning and improvement
• •Remains current on all Compliance courses as assigned
• •Must occasionally lift and/or move up to 25 pounds
• •Close vision
• •Distance vision
• •Color vision
• •Peripheral vision
• •Depth perception
• •Ability to adjust focus

Desired Qualifications

• •Previous Teller experience preferred
• •Software skills including Microsoft Office, Adobe, Internet, and Email
• •Bilingual skills preferred: English Korean, English/Chinese