Universal Banker I
$43,700,800–$51,292,800 year
On-siteRochester, Minnesota, United States
Rochester, Minnesota, United StatesOn-siteFull Time$43,700,800–$51,292,800 yearMedium
Full TimeMedium
Job Summary
Process banking transactions, open and maintain deposit accounts, and manage safe deposit boxes while providing exceptional customer service and product recommendations. Greet clients, resolve issues promptly, and collaborate with team members to meet sales targets and branch goals. Maintain cash drawer accuracy, complete compliance training, and adhere to security protocols. Work 40 hours weekly with a Saturday morning rotation at the Rochester-Green Meadows office, reporting to the Universal Banking Manager.
Required Qualifications
- High school diploma or equivalent
- Relevant customer service experience
- Strong communication and interpersonal skills
- Strong customer service skills and experience
- Demonstrated success working onsite and adhering to a work schedule
- Flexibility to work varied shifts and hours (including Saturdays)
- Demonstrated success handling difficult customer situations
- Demonstrated ability to stop, pause and speak up when concerned about a coworker's or customer's behavior
- Ability to use intuition and common sense to carry out instructions, understand procedures, speak professionally and clearly to customers and employees as well as to escalate to supervisor when needed
- Strong time management skills and the ability to multi-task and prioritize
- Strong math skills and abilities
- Strong computer system proficiency
- Ability to learn and follow established regulatory and compliance guidelines, policies and procedures
- Strong attention to detail
- Must occasionally lift and/or move up to 35 pounds
- Regular and dependable on-time attendance
Desired Qualifications
- Banking experience is a plus for Level I
- Professional proficiency in Spanish is a strong plus
- Cash handling experience desired
- High degree of tact and professionalism
- A genuine desire to have engaging conversations with customers to identify and solve customer needs, as well as to offer additional appropriate products and service solutions
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