Universal Banker- East Hampton
$45,718–$68,578 year
On-siteEast Hampton, New York, United States
Job Summary
Provide exceptional customer service by engaging clients professionally and resolving service-related issues timely. Process monetary and account transactions as a dual-capacity Customer Service Representative and Teller, handling vault operations, ATM maintenance, and new account openings while adhering to compliance and security policies. Acquire new clients by offering suitable banking products and services, building long-term relationships to meet sales and referral goals. Assist in training new Tellers and Customer Service Representatives, while maintaining accurate record-keeping and educating customers on FDIC protection and regulatory disclosures. Handle weekend work and extended hours as needed to support branch operations and neighboring locations.
Required Qualifications
- High School Diploma or GED
- At least 1-2 years retail banking experience in the combined experience of Teller/ Customer Service Representative
- Must present a confident, professional, and positive demeanor to customers
- Excellent interpersonal and communication (verbal + written) skills
- Must have excellent phone skills
- Strong organizational skills and detailed oriented
- Basic knowledge of Microsoft Office suite of products (Word, Excel, & PowerPoint)
- Display sound judgment and discretion when utilizing confidential information
- Weekend work and extended hours or filling in at neighboring branch locations may be required
- Mandatory training may require occasional travel
- Visa sponsorship not available
Desired Qualifications
- General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.)
- Prior experience in fostering and developing strong customer relationships
- Ability to develop, as well as maintain a detailed level of knowledge of banking products and services
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