Universal Banker - Bilingual

Universal Banker Trainee - Bilingual role in Rockford, IL, providing exceptional customer service, handling deposits and cash transactions, identifying needs-based product opportunities, and referring business partners. Responsibilities include understanding deposit and lending products, assisting with basic account openings, balancing cash drawer, and translating/interpreting documents as needed. The role emphasizes building customer relationships through needs-based questioning, achieving personal and team goals, participating in onsite customer visits, outbound teleconsulting, weekly huddles and coaching, acting as relief teller as needed, and traveling occasionally for training. Proficiency in both English and Spanish is essential to assist multilingual customers effectively.