Universal Banker - Annapolis MD
$2,055–$3,425 year
On-site · Annapolis, Maryland, United States
Job Summary
Specializes in customer experience through sales, service, and digital engagement for Consumer and Business Banking customers. Responsibilities include educating customers about banking solutions, managing customer interactions, and promoting digital capabilities. Proactive engagement in customer retention, adhering to compliance and operational controls, and handling customer transactions effectively are key aspects of the role. Requires a high school diploma or GED, along with relevant experience in sales or customer service.
Required Qualifications
- High school diploma or equivalent (GED)
- Minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience
- Strong verbal communication skills
- Strong interpersonal skills
- Ability to interact with varying customers (consumer to small business)
- Ability to effectively handle difficult customer conversations
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Ability to work under critical time constraints in a team environment
- Proficiency with internet user-level technology
Desired Qualifications
- Bilingual based on branch needs
- Proven referral and/or sales ability
Additional Requirements
- Registration requirements under the Federal SAFE Act
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