Universal Banker- 125th Street
$45,718–$68,578 year
On-siteNew York City, New York, United States
Job Summary
Provide exceptional customer service by engaging clients professionally and resolving service-related issues timely. Process monetary and account transactions as a hybrid Customer Service Representative and Teller, including opening new accounts, safeguarding cash, and assisting with vault and ATM operations. Acquire new clients by offering suitable banking products and services while adhering to regulatory, compliance, and security policies. Establish and deepen relationships with existing and potential customers to achieve sales and referral goals, and mentor newly hired staff. Maintain accurate record keeping and attend educational workshops to build technical knowledge. Weekend work and extended hours may be required, and Visa sponsorship is not available.
Required Qualifications
- High School Diploma or GED
- At least 1-2 years retail banking experience in the combined experience of Teller/ Customer Service Representative
- Must present a confident, professional, and positive demeanor to customers
- Excellent interpersonal and communication (verbal + written) skills
- Must have excellent phone skills
- Strong organizational skills and detailed oriented
- Basic knowledge of Microsoft Office suite of products (Word, Excel, & PowerPoint)
- Display sound judgment and discretion when utilizing confidential information
- Willingness to be cross trained in other branch functions
- Ability to develop, as well as maintain a detailed level of knowledge of banking products and services
- Prior experience in fostering and developing strong customer relationships
- Must be able to work weekends
- Must be able to work extended hours
- Must be available to fill in at neighboring branch locations
- Must be able to travel occasionally
Desired Qualifications
- General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.)
- Ability to develop, as well as maintain a detailed level of knowledge of banking products and services
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