Unit Manager, Customer Operations
$50,000–$50,000 year
On-sitePhoenix, Arizona, United States
EXPIREDPhoenix, Arizona, United StatesOn-siteFull Time$50,000–$50,000 yearBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Oversee daily ground handling operations by coaching staff, correcting non-compliant behavior, and implementing corporate policies. Manage team scheduling, including work assignments, rotations, breaks, and overtime, while conducting performance reviews. Preplan manpower and equipment to align with company goals and customer expectations. Submit daily, weekly, and monthly reports to support administrative duties. This role reports to the Department Manager, Customer Operations, within the Ground Handling Department at Piedmont Airlines.
Required Qualifications
- Proven success as a Team Leader with ability to preplan manpower and equipment
- Ability to work independently, set and meet own deadlines
- Ability to work well with all levels of management and support staff
- Ability to defuse conflicts among team members
- Familiarity with Microsoft Office Suite
- Valid driver's license
- Clear driving record
- 10-year Criminal History Records Check
- Drug screen
- Proof of high school or GED completion
- Minimum 18 years of age
- All shifts including weekends, nights, holidays and/or irregular shifts
- Physical ability to handle objects up to 70 pounds
- Physical ability to assist passengers with disabilities, including pushing wheelchairs
Desired Qualifications
- Two (2) years of supervisory experience in both Ramp and Customer Service
- Working knowledge of Airport Operations Area (AOA) environment
- Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)
- Bachelor's Degree in Aviation, Business, or related field
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