Unit Clerk - Continuing Care
On-siteEdmonton, Alberta, Canada
Job Summary
Welcome residents, visitors, and guests while answering phones, directing calls, and conducting tours for prospective families. Prepare and distribute resident communications, complete suite checks, and collect mail for residents away from home. Assist residents with transportation to meals, programs, and appointments, and support meal attendance monitoring. Maintain resident records in Yardi, assist with new admissions, and coordinate move-ins and move-outs including suite inspections. Manage keys, access fobs, and arrange cleaning of vacant suites. Coordinate staff training, assist with recruitment activities, and help coordinate staffing schedules and shift replacements. Enter employee hours and record private-pay resident services. Monitor equipment and medication fridge temperatures, and support quality assurance activities including audits and inspections.
Required Qualifications
- Physically and mentally fit to perform the duties of the position (may be required to lift, move, push, or pull objects weighing up to 75 pounds)
- Clear police information check, with the vulnerable sector, dated within the last 6 months
Desired Qualifications
- Previous experience in administration, reception, customer service, healthcare, or senior living environments is an asset
- Strong organizational, communication, and multitasking skills
- Proficiency with Microsoft Office and data-entry systems
- Ability to maintain confidentiality and handle sensitive information professionally
- Compassionate, customer-focused, and committed to providing excellent service to residents and families
- Demonstrated skills in communication, teamwork, organization, and customer service, with a high attention to detail and thoroughness and a demonstrated knowledge and commitment to person-centered care
- Awareness of accident and injury prevention, hazard identification and control; adherence to safe work practices and procedures, and the ability to problem solve through critical thinking and self-education
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