Union - Customer Service Representative (Counter Sales)
On-site · Honolulu, Hawaii, United States
Job Summary
Union - Customer Service Representative responsible for answering customer inquiries via telephone, email, and walk-ins; resolve routine and some non-routine problems, analyze customer service needs, and refer to other departments as needed. Responsibilities include supporting the customer base with questions and complaints, processing payments for cash account customers, researching and resolving problems as a liaison between departments, and providing back-up support to the sales counter with walk-ins and phone inquiries. Requires a High School diploma or equivalent (Associate degree preferred) and 2-4 years of relevant experience, plus strong interpersonal and written/verbal communication skills, ability to work under pressure, attention to detail, and proficiency with MS Word/Excel/email.
Required Qualifications
- High School Degree or Equivalent required
- 2-4 years relevant experience
- Solid interpersonal skills
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including MS Word, Excel, and email
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