Unified Communications Technician L4 DC
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Design and develop Unified Communications systems, providing expert analysis of voice, video, and data networks to plan layouts, configure environments, and upgrade protocols. Analyze network topologies and capacity requirements while supporting hardware and software acquisition. Troubleshoot user issues, perform network administration, and provide work leadership to less-experienced personnel. Maintain system documentation, review logs for problems, and develop workflows for lower-tier support. Meet with customers to determine strategic video and telephony needs. This role requires a TS/SCI clearance and IAT II certification, with a Bachelor's degree and 8+ years of experience. Administration of Linux and Windows operating systems is essential. The NOC operates on a 24x7 shift schedule including weekends and holidays.
Required Qualifications
- TS/SCI Clearance
- ability to obtain Poly
- IAT II Certification
- Bachelor's degree
- 8 years' experience
- Administration of Linux and Windows Operating systems
- Strong analytical, reasoning, organization, time management and problem-solving skills
- Ability to meet strict deadlines
- experience with Cisco Voice, chat, and Video collaboration systems
- Experience in Voice and Video Engineering, Infrastructure including Design, Maintenance, Support, Deployment, Implementation, Systems Engineering
- Advanced knowledge in Cisco Unified Communications Systems, CUCM - Cisco Unified Communication Manager - Cisco Unified Call Manager, Cisco Call Manager, Cisco Voice DR, VoIP, Voice Engineering, Video Conferencing and Collaborative Tools, integrating video into Cisco Call Manager, Cisco Prime Collaboration Cisco Voice and Video Collaboration Systems, Cisco Voice Cluster, Cisco Voice DR
- Experience with Cisco Data Networking switching and routing
- expertise in Voice, VoIP, and DVTC
- QoS Quality of Service
- Cisco Unity Connection
- VCS
- Streaming Video
- Tandberg and Cisco Video devices including end points and Mutli-point Control Units (MCU)s
- UCCX - Cisco Unified Contact Center Express
- UCCE - Cisco Unified Customer Contact Enterprise
- CUCME - Cisco Unified Communications Manager Express
- NOC is 24x7 shift work
- weekends
- holiday
Desired Qualifications
- Cisco CCIE Collaboration
- CCNP Voice - Cisco Certified Network Professional Voice
- CCNA Voice - Cisco Certified Network Associate Voice
- CCVP - Cisco Certified Voice Professional
- 10 years' experience
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