Unified Communications Engineer
On-siteSan Antonio, Texas, United States
San Antonio, Texas, United StatesOn-siteFull TimeSenior LevelHigh School Or EquivalentSmall
Full TimeSenior LevelHigh School Or EquivalentSmall
Job Summary
Configure, integrate, and troubleshoot Cisco voice, video, and conferencing solutions including CUCM, VoIP, SIP, and gateways to support mission-critical communications. Deploy and sustain secure collaboration capabilities across classified environments using Cisco Jabber, Webex, Microsoft Teams, and Cisco Meeting Server. Resolve complex interoperability challenges and optimize user collaboration while modernizing Navy communications systems. Maintain highly available services through troubleshooting call traces and QoS analysis. Requires Active TS/SCI clearance, 5+ years of CUCM experience, and DoD 8140 certification.
Required Qualifications
- 5+ years of experience engineering, administering, and troubleshooting Cisco Unified Communications Manager (CUCM) in an enterprise environment.
- 5+ years of experience implementing, configuring, and supporting VoIP or IP telephony solutions, including SIP, SCCP, dial plans, and voice gateways.
- 3+ years of experience deploying and administering Cisco collaboration applications, including Cisco Jabber, Webex, Microsoft Teams, or Cisco IM & Presence.
- 3+ years of experience configuring, deploying, and supporting Cisco voice and video endpoints, including IP phones and Video Teleconferencing (VTC) systems.
- Experience administering Cisco Meeting Server (CMS) or other enterprise conferencing platforms.
- Experience troubleshooting voice, video, and collaboration issues using SIP, RTP, QoS, and call trace analysis.
- Active TS/SCI clearance required
- High School diploma or GED.
- Current DoD 8140 compliant cybersecurity certification (such as CompTIA Security+ CE or equivalent).
- Bachelor's degree.
- Current Cisco Certified Specialist – Collaboration Core (CLCOR), CCNP Collaboration, or CCIE Collaboration certification.
Desired Qualifications
- 3+ years of experience with enterprise network engineering, including routing, switching, VLANs, and QoS.
- Experience administering Cisco Unity Connection voicemail services.
- Experience with Cisco Expressway, Cisco Unified Border Element (CUBE), or Session Border Controllers (SBCs).
- Experience with VMware vSphere, ESXi, or other virtualized collaboration environments.
- Experience deploying and managing virtual appliances.
- Experience supporting classified Department of Defense collaboration environments.
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