Unified Communications Administrator
On-site · San Antonio, Texas, United States
Job Summary
Develop and implement comprehensive unified communications solutions tailored to organizational needs, focusing on scalability, security, and performance across VoIP, video conferencing, instant messaging, and collaboration platforms. Install and configure unified communications systems, monitor and maintain performance, integrate with Active Directory and cloud services, implement security protocols, provide end-user support and training, document configurations and best practices, manage vendor relationships, and maintain disaster recovery procedures. Requires active Top-Secret clearance with SCI or ability to acquire SCI and at least 4 years in Cisco UC environments, CCNA and 8140 IAT Level II/III certifications, and willingness to work a 40-hour shift with varying schedules; must be able to travel up to 5-10% and have strong communication and collaboration skills.
Required Qualifications
- Active Top-Secret clearance with SCI or ability to acquire Top Secret/SCI
- At least 4 years of telecommunications technical experience installing, administering, and upgrading Cisco Unified Collaboration appliances and troubleshooting converged networks
- Must have CCNA Certification and one of the following: 8140 IAT Level II or III baseline certifications
- Minimum Education: High School Diploma
- Preferred: Bachelor’s degree in IT related field
- Experience configuring Cisco routers to act as VoIP gateways and knowledge of Cisco IOS 12.X/15.X command syntax
- Ability to deploy and maintain server-based dial plans, router-based dial plans, and Cisco UC appliances
- Experience with VoIP, video conferencing, and collaboration platforms
- Familiarity with MS Office applications (Excel, Word, Outlook, SharePoint, Project, Visio)
- Strong communication, organizational, time-management, and problem-solving skills
- Ability to travel 5-10% within 75 miles
- Ability to work 40-hour shifts including variety of schedules
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