Unified Comms Manager
HybridHemel Hempstead, England, United Kingdom
Hemel Hempstead, England, United KingdomHybridFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Lead the day-to-day administration and support of Smiths Detection's global voice communications estate, including Microsoft Teams Phone, SBCs, PBX systems, and carrier connectivity. Design, configure, and maintain complex call routing solutions, dial plans, and contact centre integrations while acting as the primary technical contact for AT&T, DXC, AWS, and telecommunications providers. Perform third-line support for critical voice incidents, drive root cause analysis on call quality and outage issues, and oversee continuous improvement initiatives for service resilience and security compliance.
Required Qualifications
- Significant experience supporting enterprise Unified Communications and telephony environments
- Strong hands-on experience with Microsoft Teams Phone and Direct Routing
- Experience administering SBC technologies such as Ribbon, AudioCodes, or equivalent
- Proven experience managing SIP trunking, VoIP services, carrier platforms, and PBX systems
- Experience designing and supporting complex call routing architectures and dial plans
- Experience supporting or integrating contact centre technologies and customer communication platforms
- Strong understanding of global telephony operations and carrier services
- Experience managing technical relationships with telecommunications providers and managed service partners
- Proven ability to troubleshoot voice quality, routing, and infrastructure issues
- Degree in Information Systems, Telecommunications, Computer Science, or equivalent professional experience
Desired Qualifications
- Microsoft Teams Voice Engineer Expert certification
- Ribbon or AudioCodes certifications
- Contact centre platform certifications
- Telecommunications or Unified Communications vendor certifications
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.