Uncommon Threads Operations Manager
$56,160–$56,160 year
On-siteLawrence, Massachusetts, United States
Job Summary
Oversee day-to-day operations and serve as second-in-command to the Program Director, managing office workflows, staff supervision, and strategic initiatives. Coordinate programs and services to ensure exceptional client experiences while analyzing data to recommend improvements and support decision-making. Act as the primary resource for organizational technology, troubleshooting digital platforms, managing website updates, and training staff on software systems. Prepare reports, develop marketing materials, and launch email campaigns to represent the organization at community engagements. Assist with budgeting, grant reporting, and vendor management while maintaining accurate records across multiple systems.
Required Qualifications
- Bachelor's degree or equivalent professional experience
- Three to five years of leadership, operations, or nonprofit management experience
- Experience supervising staff and managing office operations
- Outstanding written, verbal, and interpersonal communication skills
- Highly organized, self-directed, and able to manage multiple priorities
- Strong technology skills with the ability to quickly learn new platforms
- Must be able to lift 50 lbs
Desired Qualifications
- CRM or donor management systems (Bloomerang or similar) or the ability to learn
- Website management using Wix
- Canva or basic graphic design
- Email marketing platforms
- Google Analytics or website reporting tools
- Social media management
- AI productivity tools such as ChatGPT or Microsoft Copilot
- Ability to communicate in Spanish
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