UNAVAILABLE
RemoteUnited States
Job Summary
Lead MDU service implementation and onboarding for developers, builders, property owners, and HOAs, managing projects from initiation through installation, upgrade, and activation. Coordinate timelines to align with occupancy dates and development schedules, acting as the primary liaison between customers, vendors, and internal teams for engineering, provisioning, and network requirements. Drive customer satisfaction by answering technical questions, facilitating cross-functional discussions, and maintaining accurate project records in CRM tools and Excel. Serve as the main point of contact for MDU customers during the implementation phase, ensuring seamless order fulfillment and post-install follow-up to transition accounts to Account Management.
Required Qualifications
- Bachelor's Degree or higher OR 4+ years professional work experience
- 2+ years of customer service in a business-to-business support environment
- 1+ years of experience in managing complex customer implementations or project management
- Must have and maintain a valid driver's license, insurance, and have access to reliable transportation
Desired Qualifications
- Ability to travel up is an occasional requirement and after-hours work is needed from time to time
- Ability to work effectively with customers at 'C-Level' and other levels of management
- Track record of success in MDU or business-to-business sales support
- Ability to build and maintain strong working relationships across multiple businesses units and customers to drive successful outcomes focusing on the team
- Strong oral and written communication skills
- Excellent analytical skills
- Extensive computer application experience including Teams, Excel and Word, DocuSign, Salesforce, or similar CRM
- Well organized, good time management skills, ability to multi-task and close attention to detail
- Ability to work independently, receive direction from multiple sources, and balance multiple work tasks at once
- History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions, and effectively implementing the decision
- Confidence coupled with necessary empathy to quickly set any customer at ease
- Ability to grasp new concepts quickly, willingness to learn and continue to learn as evidenced by formal education or work experience
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