UNAVAILABLE
$37,086–$37,086 year
On-siteMooresville, North Carolina, United States
Job Summary
Deliver sales and retention results by meeting monthly goals for Voice, High Speed Data, TV, and Mobile products through face-to-face and phone interactions. Manage billing inquiries, seasonal service requests, and construction-related issues while reselling benefits to prevent customer churn. Handle cash management procedures, restock retail supplies, and maintain office cleanliness. Keep current on promotions, products, and technology to exceed sales targets and maintain service quality. Work Monday through Friday with rotating Saturdays, earning uncapped commissions on strategic product sales.
Required Qualifications
- 1+ years' experience in a sales or customer service role
- 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel)
- Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs
- Must meet monthly sales goals of strategic products such as Voice, High Speed Data, TV, Mobile, and Internet Content Product Offerings
- Must exceed retention goals
- Must be able to negotiate & use interpersonal communication skills to prevent customer churn
- Must be able to ask lifestyle questions and promote services to fulfill customer needs
- Must be able to resell customers on the benefits of having TDS service
- Must consistently provide exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries
- Must be able to consult with customers on service calls to identify customer technology needs and offer TDS product solutions
- Must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit
- Must be able to create and complete Triage tickets for construction related issues
- Must be able to work overtime with advance notice
- Must be able to work shift with ending time of 8:00 p.m. CST and a potential Saturday rotation
- Must be able to handle a high volume of phone calls in a structured, contact center environment
- Must have understanding of the telecommunication industry
- Must have understanding of telecommunication products and services
- Must demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service
- Must be able to handle escalated customer issues and problem resolution both over the phone and face to face
- Must be able to restock supplies, unlock and lock office, maintain office cleanliness, participate in community events, and work with other departments to coordinate use of space
- Must have successful completion of classroom training
- Must be able to demonstrate success in a competitive sales environment
Desired Qualifications
- 6+ months experience in a fast-paced environment managing multiple tasks
- 6+ months experience working with detailed data
- Ability to meet or exceed sales goals
- Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service
- Demonstrated success in a competitive sales environment
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