UNAVAILABLE
On-siteCharenton-le-Pont, Île-de-France, France
Job Summary
Conduct regular inspections to ensure the residence remains safe, clean, and fully operational. Coordinate external contractors for housekeeping, maintenance, and security while overseeing maintenance requests and resolving issues promptly. Act as the primary operational liaison with Hines Management Services France for technical matters and provide day-to-day supervision to the reception team. Support the General Manager in monitoring operational performance, cost control, and rent collection processes. Handle resident concerns, complaints, and operational escalations while ensuring compliance with health and safety requirements. Participate in the out-of-hours emergency rota as required.
Required Qualifications
- Previous experience in student accommodation, residential, hospitality, property management, or a similar customer-facing operational environment
- Experience coordinating day-to-day operations and managing multiple priorities in a fast-paced environment
- Experience working with contractors, suppliers, and service providers
- Good understanding of facilities management, maintenance processes, and health & safety requirements
- Strong customer service and resident-focused mindset
- Experience supervising, supporting, or coaching front-line teams
- Excellent organisational and problem-solving skills
- Strong communication and interpersonal skills, with the ability to engage effectively with residents, colleagues, contractors, and stakeholders
- Good administrative, reporting, and IT skills, including Microsoft Office
- Ability to work independently, use initiative, and make sound operational decisions
- Positive, proactive, and solution-oriented attitude
- Ability to handle sensitive situations with professionalism and discretion
- Flexible approach to working hours and operational requirements
- Commitment to continuous improvement, learning, and professional development
- Enthusiastic team player with a willingness to contribute to community and resident engagement activities
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