UMV Customer Service Representative - Fairbanks
$41,600–$41,600 year
On-site · Fairbanks, Alaska, United States
Job Summary
UMV is seeking a Customer Service Representative in Fairbanks to process DMV transactions and identification services with high accuracy. The role involves reviewing legal documents for DMV compliance, using multiple computer systems to complete transactions, processing payments through a POS, and offering additional services. The position requires 2+ years of in-person customer service experience, comfort with handling payments and financial transactions, strong attention to detail, teamwork, and the ability to multitask in a fast-paced environment. Full-time schedule with varied hours; benefits include healthcare, 401k with match, paid time off, and opportunities for advancement. Training is provided, and performance bonuses may apply.
Required Qualifications
- 2+ years of in-person customer service experience
- Experience handling payments or financial transactions
- Strong attention to detail when reviewing documents
- Comfort using multiple computer systems simultaneously (40+ WPM preferred)
- Ability to stay organized and accurate in busy environments
- Willingness to learn complex procedures and accept coaching
- Confidence suggesting additional services when appropriate
- Great interpersonal skills to work as part of a team
- High school diploma or equivalent
- Valid Alaska driver's license or ID
- Experience using computers to assist customers
- Ability to multitask while maintaining accuracy
- Ability to stand for long periods and lift up to 50 lbs.
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