Ukrainian Speaking Customer Service Representative

Respond promptly and professionally to incoming communications across calls, chats, and emails while maintaining speech quality standards. Forward unresolved problems to relevant departments and follow up with customers once issues are resolved. Master project programs and utilize resources like websites and training documents to present accurate product information. Participate in product and screen training to keep knowledge up-to-date. Adapt to working days, hours, breaks, and meal schedules. Take actions based on feedback from Team Leader and upper management to achieve project-specific KPI targets.