UK - Sr. Implementation Manager

Senior AI-Implementation Manager responsible for end-to-end onboarding of Rocketlane’s largest enterprise customers in the US/UK region. Lead discovery, solution design, configuration, integrations, and go-lives with a consultative voice. Build and guide best-practice implementations, coordinate with IT/HR/Finance/PMO teams to design integrations with HRMS, CRM, NetSuite, and fintech platforms, and collaborate with Product/Engineering to unblock complex implementations. Own risk management, escalations, and drive AI-driven workflows to automate routine tasks, acting as the customer’s trusted advisor on onboarding processes and data flows. Must-have skills include hands-on REST APIs and webhooks, experience with SaaS integrations, iPaaS tools (Postman, Workato, Boomi, Zapier, Make), 5+ years in customer-facing SaaS roles, ability to run enterprise onboarding projects end-to-end, and strong communication and problem-solving abilities. Nice-to-have skills include Salesforce/Workday/BambooHR/NetSuite implementations, PSA tools, SSO/SAML, SQL, PMP/CSM certifications, and experience in high-growth SaaS environments. The role supports autonomous, AI-enabled onboarding in a fast-growing SaaS context, with a focus on ownership and customer outcomes. London, United Kingdom is the indicated location.