UK Country Lead - Tetra Claims
HybridCity of London, England, United Kingdom
Job Summary
Own and grow relationships with Lloyd's Managing Agents and insurance market participants across the London market, acting as their primary point of contact for Tetra Claims. Identify, pursue, and convert new business opportunities with brokers and MGAs to drive growth, while collaborating on proposals, pitches, and pricing. Apply strong knowledge of the Lloyd's market, coverholder arrangements, and delegated authority to advise clients on claims handling approaches and TPA capabilities. Work with client teams on claim management, triage queries, and reporting, ensuring timely resolution of escalations. Provide regular updates on relationship health and pipeline to leadership, championing the technology-enabled, fixed-fee model. Maintain a deep understanding of each client's book and priorities to exceed SLAs, representing the firm at market events and forums to build trust.
Required Qualifications
- Proven track record in relationship management and account management within general insurance, ideally the Lloyd's market
- Demonstrated business development capability, with experience identifying, pitching and winning new business
- Strong knowledge of the Lloyd's market, including Managing Agents, Brokers, MGAs and delegated authority arrangements
- Sound understanding of claims management, ideally within a TPA, MGA, broker or underwriting environment
- Excellent written and verbal communication skills, with the ability to influence senior stakeholders
Desired Qualifications
- Existing network of contacts among Lloyd's Managing Agents and London market brokers
- Experience working within a TPA, claims outsourcing or shared-services claims environment
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