Stefanini Group logo
Stefanini GroupPosted 3 months ago

UC Engineer, Sr.

On-siteNoida, Uttar Pradesh, India

Full TimeSenior LevelBachelors DegreeEnterprise

Job Summary

Investigate and resolve incidents for Teams Phone/Telephony, SBC/SIP, and PSTN carrier issues while performing SIP ladder analysis, log reviews, and network-layer checks using AudioCodes Syslog, Wireshark, and CQD. Handle number activation, porting, and call routing across regions by operating AudioCodes Mediant gateways and configuring voice routing policies, dial plans, and auto attendants. Support Survivable Branch Appliance scenarios and proactively monitor service health, trunk utilization, and carrier status to drive remediation. Provide L2 support for Microsoft Teams Rooms on Windows and Android, including device enrollment, firmware updates, and peripheral troubleshooting. Write technical support documentation and contribute to problem management with trend analysis and root cause resolution. Operate under a 12x5 rotating shift schedule with 9-hour shifts.

Required Qualifications

  • Strong understanding of SIP call flows
  • SBC configuration (preferably AudioCodes Mediant)
  • carrier interop
  • number porting
  • DID management
  • DTMF
  • codec negotiation
  • TLS/SRTP
  • certificate management
  • Hands-on with Direct Routing and/or Operator Connect
  • voice routing policies
  • PSTN usages
  • dial plans
  • normalization rules
  • emergency calling/E911 (where applicable)
  • auto attendants and call queues
  • Proficiency with SIP traces
  • Wireshark
  • AudioCodes Syslog/trace
  • Call Analytics
  • CQD
  • Teams Admin Center troubleshooting
  • Working knowledge of Teams/Skype for Business Online PowerShell
  • user/voice policy administration
  • bulk operations
  • Solid understanding of QoS (DSCP marking)
  • bandwidth/CAC
  • firewall rules
  • NAT/SBC edge concepts relevant to Teams voice
  • L2 support experience for MTR-W/MTR-A
  • device onboarding
  • TRAC monitoring
  • patching
  • basic peripherals and room setup troubleshooting
  • Familiarity with ITIL processes
  • comfortable operating within incident/change/problem frameworks
  • Proven ability to prioritize tasks and issues according to the business impact
  • Good written and verbal communication skills
  • Good time management skills
  • Mentor more junior colleagues
  • Serves as a primary technical liaison for customers
  • Able to work in a high pressure environment
  • Strong organizational and analytical skills
  • Ability to multi-task and work under pressure
  • Ability to work autonomously and within team
  • Flexible and proactive with a 'will do' attitude
  • Takes responsibility and follows through on issues to closure and root cause resolution
  • Demonstrable desire to achieve
  • Strong willingness to learn and develop in the UC domain
  • Ability to understand technical documentation
  • Analytical thinking and structured troubleshooting approach
  • Ownership mindset and accountability
  • Good communication skills

Desired Qualifications

  • Teams Rooms on Windows/Android
  • Peripheral checks (certified cameras, mics, speakers)
  • HDMI ingest
  • content camera
  • Device enrollment
  • Teams Rooms Admin Center (TRAC) monitoring
  • firmware/app updates
  • Intune compliance basics
  • Room account configuration (licensing-MTR Pro/Basic, resource accounts, policies)
  • basic troubleshooting
  • vendor coordination for hardware replacement
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Support Manager
  • Investigate, and resolve incidents for Teams Phone/Telephony, SBC/SIP, PSTN carrier issues, and Teams meeting quality
  • Perform SIP ladder analysis (SIP 18x/2xx/4xx/5xx)
  • SBC/Teams log review
  • network-layer checks (QoS, DSCP, jitter, packet loss) using AudioCodes Syslog/trace, Wireshark, Call Analytics, and CQD
  • Handle number activation/porting, DID assignments, and call routing issues across regions
  • Execute runbooks and escalate to L3/vendors with clear RCA inputs when needed
  • Voice routing policies, PSTN usages, route priorities, Normalization rules, Dial plans (tenant & user scope)
  • Auto attendants and Call queues (greetings, schedules, overflow/timeout, agent assignments)
  • Operate and maintain AudioCodes Mediant SBCs/gateways (trunks, SIP interfaces, routing tables, transformation rules, TLS/SRTP, certificates)
  • Support Survivable Branch Appliance (SBA) scenarios where applicable
  • Proactively monitor Teams service health, SBC alarms, trunk utilization, SIP errors, and carrier status
  • Use CQD, Teams Call Analytics, AudioCodes Syslog/EMS, and SNMP to identify patterns and drive remediation (QoS marking, CAC, bandwidth policy)
  • Contribute to Problem Management (trend analysis, RCAs, corrective/preventive actions)
  • Provide support for Teams Rooms on Windows/Android
  • Peripheral checks (certified cameras, mics, speakers)
  • HDMI ingest
  • content camera
  • Device enrollment
  • Teams Rooms Admin Center (TRAC) monitoring
  • firmware/app updates
  • Intune compliance basics
  • Room account configuration (licensing-MTR Pro/Basic, resource accounts, policies)
  • basic troubleshooting
  • vendor coordination for hardware replacement
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Support Manager
  • Investigate, and resolve incidents for Teams Phone/Telephony, SBC/SIP, PSTN carrier issues, and Teams meeting quality
  • Perform SIP ladder analysis (SIP 18x/2xx/4xx/5xx)
  • SBC/Teams log review
  • network-layer checks (QoS, DSCP, jitter, packet loss) using AudioCodes Syslog/trace, Wireshark, Call Analytics, and CQD
  • Handle number activation/porting, DID assignments, and call routing issues across regions
  • Execute runbooks and escalate to L3/vendors with clear RCA inputs when needed
  • Voice routing policies, PSTN usages, route priorities, Normalization rules, Dial plans (tenant & user scope)
  • Auto attendants and Call queues (greetings, schedules, overflow/timeout, agent assignments)
  • Operate and maintain AudioCodes Mediant SBCs/gateways (trunks, SIP interfaces, routing tables, transformation rules, TLS/SRTP, certificates)
  • Support Survivable Branch Appliance (SBA) scenarios where applicable
  • Proactively monitor Teams service health, SBC alarms, trunk utilization, SIP errors, and carrier status
  • Use CQD, Teams Call Analytics, AudioCodes Syslog/EMS, and SNMP to identify patterns and drive remediation (QoS marking, CAC, bandwidth policy)
  • Contribute to Problem Management (trend analysis, RCAs, corrective/preventive actions)
  • Provide support for Teams Rooms on Windows/Android
  • Peripheral checks (certified cameras, mics, speakers)
  • HDMI ingest
  • content camera
  • Device enrollment
  • Teams Rooms Admin Center (TRAC) monitoring
  • firmware/app updates
  • Intune compliance basics
  • Room account configuration (licensing-MTR Pro/Basic, resource accounts, policies)
  • basic troubleshooting
  • vendor coordination for hardware replacement
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Support Manager
  • Investigate, and resolve incidents for Teams Phone/Telephony, SBC/SIP, PSTN carrier issues, and Teams meeting quality
  • Perform SIP ladder analysis (SIP 18x/2xx/4xx/5xx)
  • SBC/Teams log review
  • network-layer checks (QoS, DSCP, jitter, packet loss) using AudioCodes Syslog/trace, Wireshark, Call Analytics, and CQD
  • Handle number activation/porting, DID assignments, and call routing issues across regions
  • Execute runbooks and escalate to L3/vendors with clear RCA inputs when needed
  • Voice routing policies, PSTN usages, route priorities, Normalization rules, Dial plans (tenant & user scope)
  • Auto attendants and Call queues (greetings, schedules, overflow/timeout, agent assignments)
  • Operate and maintain AudioCodes Mediant SBCs/gateways (trunks, SIP interfaces, routing tables, transformation rules, TLS/SRTP, certificates)
  • Support Survivable Branch Appliance (SBA) scenarios where applicable
  • Proactively monitor Teams service health, SBC alarms, trunk utilization, SIP errors, and carrier status
  • Use CQD, Teams Call Analytics, AudioCodes Syslog/EMS, and SNMP to identify patterns and drive remediation (QoS marking, CAC, bandwidth policy)
  • Contribute to Problem Management (trend analysis, RCAs, corrective/preventive actions)
  • Provide support for Teams Rooms on Windows/Android
  • Peripheral checks (certified cameras, mics, speakers)
  • HDMI ingest
  • content camera
  • Device enrollment
  • Teams Rooms Admin Center (TRAC) monitoring
  • firmware/app updates
  • Intune compliance basics
  • Room account configuration (licensing-MTR Pro/Basic, resource accounts, policies)
  • basic troubleshooting
  • vendor coordination for hardware replacement
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Support Manager
  • Investigate, and resolve incidents for Teams Phone/Telephony, SBC/SIP, PSTN carrier issues, and Teams meeting quality
  • Perform SIP ladder analysis (SIP 18x/2xx/4xx/5xx)
  • SBC/Teams log review
  • network-layer checks (QoS, DSCP, jitter, packet loss) using AudioCodes Syslog/trace, Wireshark, Call Analytics, and CQD
  • Handle number activation/porting, DID assignments, and call routing issues across regions
  • Execute runbooks and escalate to L3/vendors with clear RCA inputs when needed
  • Voice routing policies, PSTN usages, route priorities, Normalization rules, Dial plans (tenant & user scope)
  • Auto attendants and Call queues (greetings, schedules, overflow/timeout, agent assignments)
  • Operate and maintain AudioCodes Mediant SBCs/gateways (trunks, SIP interfaces, routing tables, transformation rules, TLS/SRTP, certificates)
  • Support Survivable Branch Appliance (SBA) scenarios where applicable
  • Proactively monitor Teams service health, SBC alarms, trunk utilization, SIP errors, and carrier status
  • Use CQD, Teams Call Analytics, AudioCodes Syslog/EMS, and SNMP to identify patterns and drive remediation (QoS marking, CAC, bandwidth policy)
  • Contribute to Problem Management (trend analysis, RCAs, corrective/preventive actions)
  • Provide support for Teams Rooms on Windows/Android
  • Peripheral checks (certified cameras, mics, speakers)
  • HDMI ingest
  • content camera
  • Device enrollment
  • Teams Rooms Admin Center (TRAC) monitoring
  • firmware/app updates
  • Intune compliance basics
  • Room account configuration (licensing-MTR Pro/Basic, resource accounts, policies)
  • basic troubleshooting
  • vendor coordination for hardware replacement
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Support Manager
  • Investigate, and resolve incidents for Teams Phone/Telephony, SBC/SIP, PSTN carrier issues, and Teams meeting quality
  • Perform SIP ladder analysis (SIP 18x/2xx/4xx/5xx)
  • SBC/Teams log review
  • network-layer checks (QoS, DSCP, jitter, packet loss) using AudioCodes Syslog/trace, Wireshark, Call Analytics, and CQD
  • Handle number activation/porting, DID assignments, and call routing issues across regions
  • Execute runbooks and escalate to L3/vendors with clear RCA inputs when needed
  • Voice routing policies, PSTN usages, route priorities, Normalization rules, Dial plans (tenant & user scope)
  • Auto attendants and Call queues (greetings, schedules, overflow/timeout, agent assignments)
  • Operate and maintain AudioCodes Mediant SBCs/gateways (trunks, SIP interfaces, routing tables, transformation rules, TLS/SRTP, certificates)
  • Support Survivable Branch Appliance (SBA) scenarios where applicable
  • Proactively monitor Teams service health, SBC alarms, trunk utilization, SIP errors, and carrier status
  • Use CQD, Teams Call Analytics, AudioCodes Syslog/EMS, and SNMP to identify patterns and drive remediation (QoS marking, CAC, bandwidth policy)
  • Contribute to Problem Management (trend analysis, RCAs, corrective/preventive actions)
  • Provide support for Teams Rooms on Windows/Android
  • Peripheral checks (certified cameras, mics, speakers)
  • HDMI ingest
  • content camera
  • Device enrollment
  • Teams Rooms Admin Center (TRAC) monitoring
  • firmware/app updates
  • Intune compliance basics
  • Room account configuration (licensing-MTR Pro/Basic, resource accounts, policies)
  • basic troubleshooting
  • vendor coordination for hardware replacement
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Support Manager
  • Investigate, and resolve incidents for Teams Phone/Telephony, SBC/SIP, PSTN carrier issues, and Teams meeting quality
  • Perform SIP ladder analysis (SIP 18x/2xx/4xx/5xx)
  • SBC/Teams log review
  • network-layer checks (QoS, DSCP, jitter, packet loss) using AudioCodes Syslog/trace, Wireshark, Call Analytics, and CQD
  • Handle number activation/porting, DID assignments, and call routing issues across regions
  • Execute runbooks and escalate to L3/vendors with clear RCA inputs when needed
  • Voice routing policies, PSTN usages, route priorities, Normalization rules, Dial plans (tenant & user scope)
  • Auto attendants and Call queues (greetings, schedules, overflow/timeout, agent assignments)
  • Operate and maintain AudioCodes Mediant SBCs/gateways (trunks, SIP interfaces, routing tables, transformation rules, TLS/SRTP, certificates)
  • Support Survivable Branch Appliance (SBA) scenarios where applicable
  • Proactively monitor Teams service health, SBC alarms, trunk utilization, SIP errors, and carrier status
  • Use CQD, Teams Call Analytics, AudioCodes Syslog/EMS, and SNMP to identify patterns and drive remediation (QoS marking, CAC, bandwidth policy)
  • Contribute to Problem Management (trend analysis, RCAs, corrective/preventive actions)
  • Provide support for Teams Rooms on Windows/Android
  • Peripheral checks (certified cameras, mics, speakers)
  • HDMI ingest
  • content camera
  • Device enrollment
  • Teams Rooms Admin Center (TRAC) monitoring
  • firmware/app updates
  • Intune compliance basics
  • Room account configuration (licensing-MTR Pro/Basic, resource accounts, policies)
  • basic troubleshooting
  • vendor coordination for hardware replacement
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Support Manager
  • Investigate, and resolve incidents for Teams Phone/Telephony, SBC/SIP, PSTN carrier issues, and Teams meeting quality
  • Perform SIP ladder analysis (SIP 18x/2xx/4xx/5xx)
  • SBC/Teams log review
  • network-layer checks (QoS, DSCP, jitter, packet loss) using AudioCodes Syslog/trace, Wireshark, Call Analytics, and CQD
  • Handle number activation/porting, DID assignments, and call routing issues across regions
  • Execute runbooks and escalate to L3/vendors with clear RCA inputs when needed
  • Voice routing policies, PSTN usages, route priorities, Normalization rules, Dial plans (tenant & user scope)
  • Auto attendants and Call queues (greetings, schedules, overflow/timeout, agent assignments)
  • Operate and maintain AudioCodes Mediant SBCs/gateways (trunks, SIP interfaces, routing tables, transformation rules, TLS/SRTP, certificates)
  • Support Survivable Branch Appliance (SBA) scenarios where applicable
  • Proactively monitor Teams service health, SBC alarms, trunk utilization, SIP errors, and carrier status
  • Use CQD, Teams Call Analytics, AudioCodes Syslog/EMS, and SNMP to identify patterns and drive remediation (QoS marking, CAC, bandwidth policy)
  • Contribute to Problem Management (trend analysis, RCAs, corrective/preventive actions)
  • Provide support for Teams Rooms on Windows/Android
  • Peripheral checks (certified cameras, mics, speakers)
  • HDMI ingest
  • content camera
  • Device enrollment
  • Teams Rooms Admin Center (TRAC) monitoring
  • firmware/app updates
  • Intune compliance basics
  • Room account configuration (licensing-MTR Pro/Basic, resource accounts, policies)
  • basic troubleshooting
  • vendor coordination for hardware replacement
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Support Manager
  • Investigate, and resolve incidents for Teams Phone/Telephony, SBC/SIP, PSTN carrier issues, and Teams meeting quality
  • Perform SIP ladder analysis (SIP 18x/2xx/4xx/5xx)

Hiring someone like this?

Get your role in front of qualified candidates on Sorce.

Get started

Apply to this job in one click with Sorce

Apply on Sorce