TUS Operations Supervisor
$55,640–$57,866 year
On-siteTucson, Arizona, United States
Job Summary
Produce daily KPI reports, conduct daily briefings with station management, and communicate with airline customers, airport authorities, and central planning teams. Handle operational and staff messages regarding flight times, load information, irregularities, and safety concerns while acting as the first point of contact for all departmental representatives. Promptly react to schedule changes, record and disseminate operational updates to Regional Resource Analysts, and ensure accurate resource allocation using OCC specialist tools. Coordinate daily tasks with Duty Managers and verify that the shift functions according to Swissport SOPs, statutory requirements, and security obligations. Manage manpower planning to meet operational and financial KPIs.
Required Qualifications
- At least 1 year of operational experience
- Bachelor's degree preferred
- Good working knowledge of the issues involved in managing a labor-intensive workforce
- Excellent planning and communication skills
- Evidence of good level of people and operational management skills including leadership, resource management, planning, negotiation, communication, financial and HR skills
- Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues
- Ability to quickly and accurately assess situations and instigate corrective action
- Flexibility to work on various shifts – Days, Evenings, Nights, Weekends and Holiday periods in line with business demand and operational requirements
- Strong verbal communication, interpersonal and relationship-building skills
- Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel
- Personal and professional integrity and trustworthiness
- Punctuality
- Must comply with Swissport SOPs and policies
- Comply with all federal, state, municipal, airport authority and carrier security requirements
Desired Qualifications
- Bachelor's degree preferred
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