Turn Down Attendant - Hilton Norfolk The Main
On-siteNorfolk, Virginia, United States
Job Summary
Conduct turn down service on guest rooms and bathrooms by removing trash, replacing soiled linens and towels, arranging toiletries, and setting beds per property standards. Place slippers, robes, and amenities while ensuring all tasks align with the "Keys to Making it Right" service culture. Maintain cleanliness of guest room corridors, service landings, and supply closets, and report any deficiencies or safety violations promptly. Use the Turn Down Attendant Board and approved checklists to manage sequences and special requests, completing room assignment sheets at shift end. Cooperate with associates and supervisors to support team efforts and uphold personal appearance and uniform standards.
Required Qualifications
- Able to read, write and speak basics English
- Able to understand and apply basic mathematical skills (addition, subtraction, multiply and divide in all units of measure) in order to obtain correct dilution ratios, portion control, etc
- Able to apply common sense understanding to carry out simple one- or two- step instructions
- Able to deal with standardized situations with only occasional or no variation
- Able to push, stand, stoop, bend, and lift items weighing up to 20pounds repetitively during entire shift
- Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
- Able to work a flexible schedule including weekends and holidays as required
- HS-GED-Work Programme - or Over seas equivalent
- Past work experience in a similar or commensurate skill set - hospitable, prison, military experience
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